Privacy Policy

The Travels Lanka (Pvt) Ltd (“The Travels Lanka”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or enquiring about our travel services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you contact us, submit an enquiry, request a quotation, or communicate with us about a trip, we may collect information such as:

• Full name

• Email address

• Telephone number

• WhatsApp number

• Travel dates

• Number of travelers

• Travel preferences and interests

• Accommodation preferences

• Special requests or requirements

• Information you provide about your planned trip

• Any other information you voluntarily provide to us

We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Respond to travel enquiries.

• Prepare personalized tour proposals and quotations.

• Design and organize travel itineraries.

• Communicate with you regarding your trip.

• Arrange accommodation, transportation, activities, and other travel services.

• Provide customer support before and during your journey.

• Process payments and bookings where applicable.

• Improve our website, services, and customer experience.

• Send service-related communications.

• Comply with applicable legal and regulatory requirements.

We will not use your personal information for purposes unrelated to the services we provide without a lawful basis or your consent where required.

3. Communications

If you provide your telephone number, WhatsApp number, or email address, we may contact you regarding your enquiry, quotation, booking, itinerary, payment, or travel arrangements.

Where permitted by applicable law, we may also contact you with relevant offers, travel information, or promotional communications.

You may request that we stop sending promotional communications at any time.

4. Sharing Your Information

We may share relevant personal information with trusted third parties when necessary to provide the travel services you have requested.

These may include:

• Hotels and accommodation providers

• Transportation providers and drivers

• Tour guides

• Activity and excursion providers

• Payment processors

• Technology and communication service providers

• Other suppliers involved in fulfilling your itinerary

We only aim to share information that is reasonably necessary for the relevant service.

We may also disclose information where required by law, regulation, legal proceedings, or a lawful request from an appropriate authority.

5. Payments

Where payments are processed through third-party payment providers, your payment information may be handled directly by the relevant payment provider according to its own privacy policy and terms.

The Travels Lanka does not intend to store complete payment card details unless this is specifically required and lawfully permitted.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, and improve our marketing and user experience.

Cookies may collect information such as browser type, pages visited, approximate location, and website interaction data.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may use third-party services for purposes such as analytics, communication, advertising, maps, payment processing, or other website functionality.

These third parties may process information according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party services you use through our website.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of information where legally permitted.

• Withdraw consent where processing is based on consent.

• Object to certain uses of your information.

• Request information about how your personal data is being used.

To make a privacy-related request, contact us using the details below.

11. Children’s Privacy

Our website and travel services are primarily intended for adults arranging travel.

We do not knowingly collect personal information directly from children for marketing purposes. Where travel arrangements involve children, the relevant information should be provided by a parent, guardian, or responsible adult.

12. International Data Transfers

Because our travelers and service providers may be located in different countries, your information may sometimes be processed or transferred outside Sri Lanka.

Where this occurs, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable legal requirements.

13. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

The latest version will be published on this page together with the date of the latest update.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

The Travels Lanka (Pvt) Ltd
66C Kawdana Road,
Dehiwala-Mount Lavinia 10350,
Sri Lanka

Phone: +94 72 054 9581
Email: info@thetravelslanka.com